Legal
Refunds
Clear rules for refunds when you buy a ResumeCaliper credit Package. Statutory 14-day withdrawal is waived at checkout when you confirm immediate start; this page explains when a refund still applies and how unused Checks are valued.
Last updated: 24 September 2026 (version 2026-09-24). This page applies to paid Packages (bundles of Checks) bought through ResumeCaliper. It does not replace the Terms of Service; if anything conflicts, the Terms and mandatory consumer law prevail. Where this page is translated, the English version prevails in case of doubt, except where the law of your country requires otherwise.
1. Why this page exists
Before you pay, ResumeCaliper must tell you clearly:
- that digital Checks start as soon as you run them;
- that at checkout you expressly request immediate performance and acknowledge that you lose the 14-day right of withdrawal for that Package purchase (Directive 2011/83/EU; Spanish TRLGDCU), via the required checkbox;
- when a refund can still apply (technical failures, ResumeCaliper breach, material reduction of a Package, or mandatory law);
- how unused Checks are valued if a monetary refund of remaining credits is due.
Those rules sit in Terms §8. This Refunds page is the same information in one place, linked from Billing and the site footer. Free Checks are not paid purchases and are outside this page.
A separate refunds document is not a substitute for the Terms — it is how ResumeCaliper presents them clearly. Because withdrawal is waived at purchase when you tick the checkbox, this page is not a 14-day “returns policy”; it explains refunds that remain relevant after that waiver.
2. What you can buy
Packages (for example Trial — the base pack — or Monthly) give you a number of Checks valid for a stated period. Prices, Check counts and validity are shown on Pricing and in the app at checkout. List prices exclude VAT; where VAT must be charged, Stripe Checkout shows the total including tax before you confirm. Payments are processed by Stripe; ResumeCaliper never stores your full card number.
3. Immediate start and loss of the 14-day withdrawal right
A Check is a digital service performed when you run an analysis. Before checkout the app requires you to tick a checkbox confirming that you:
- expressly request that the Service start during the withdrawal period; and
- acknowledge that you lose the 14-day right of withdrawal for that Package purchase once you confirm.
Without that acknowledgment ResumeCaliper cannot start the paid Service until the withdrawal period has expired.
| Situation | What happens |
|---|---|
| You confirmed the checkout checkbox (normal purchase) | The 14-day right of withdrawal for that Package does not apply (waiver). This page’s “returns / 14-day withdrawal” framing is therefore not the primary refund path. |
| You never confirmed the checkbox | ResumeCaliper will not start the paid Service until the withdrawal period has expired |
| Mandatory consumer law still requires a remedy in your country | ResumeCaliper complies; contact [email protected]. The unused-credit formula in section 4 applies to any monetary refund of remaining Checks |
4. How unused-credit refunds are calculated
When a monetary refund of unused Checks is due under the Terms (for example ResumeCaliper’s material reduction of a Package, termination caused by ResumeCaliper’s breach, or where mandatory law requires it), the refund is:
Package price paid − (used Checks × base price per Check), never below zero
where:
- used Checks = Checks already consumed from that Package at the time of the refund; and
- base price per Check = the list price of the base (Trial) Package for your region and currency, divided by the number of Checks in that Trial Package (as shown on Pricing / in Billing at the time of purchase).
Because used Checks are valued at the Trial unit price and subtracted from what you paid, the refund is never negative and therefore never exceeds the amount you paid for that Package (excluding any separately stated tax that Stripe collected and must reverse under its own rules). Unused Checks that expire at the end of the Package validity period are not refunded.
Example (illustrative). If you paid for any Package and have used some Checks, each used Check is valued at the Trial price-per-Check and deducted from the Package price you paid; you receive the remainder (or zero if used Checks at that unit price exhaust what you paid).
5. Other refund situations
| Situation | What happens |
|---|---|
| Technical failure of a Check (ResumeCaliper's fault; analysis does not complete) | The Check is released back to your account automatically or on request — you are not charged a failed run. This is a credit restore, not a card refund, unless the whole Package is cancelled under section 4 or 6. |
| Unused Checks expire at the end of the Package validity period | No refund |
| Abusive use (Terms acceptable use) | Credits consumed by abuse are not refunded |
| You disagree with an AI score or draft | Not a lack of conformity by itself (Terms §9); review Outputs before you use them |
| ResumeCaliper materially reduces what a current Package offers | Consumers may end the contract and receive a refund of unused Checks calculated as in section 4 (Terms §13) |
| ResumeCaliper terminates your account because of its breach | Unused Checks are refunded as in section 4 (Terms §13) |
6. How to request a refund
- E-mail [email protected] from the address linked to your account (or use Contact).
- State that you request a refund for your Package; include the approximate purchase date and, if you have it, the Stripe receipt or payment reference.
- ResumeCaliper confirms and processes eligible refunds as required by the Terms and mandatory law (same payment method where a card refund is due).
Chargebacks through your bank remain available where your payment provider allows them; contact ResumeCaliper first so the matter can be resolved faster.
7. Non-EU / non-consumer buyers
If you are not an EU/EEA consumer, statutory withdrawal rules may differ. ResumeCaliper still handles technical failures as in section 5. Any goodwill refund is at ResumeCaliper's discretion unless your local mandatory law says otherwise. Where a monetary refund of unused Checks is granted, section 4’s formula applies. Governing law and consumer protections are set out in the Terms.
8. Related documents
- Terms of Service — full contract, including §8 (immediate start / withdrawal waiver) and the unused-credit formula
- Privacy Policy — how ResumeCaliper processes payment and account data
- Legal notice — operator identity (LSSI-CE)
- Pricing — current Packages (list prices excl. VAT)
9. Contact
Arseniy Rusentsov — Placa Catalana 1, 1-4, 08032 Barcelona, Spain — NIF Z0402379E — [email protected] — Contact.